Returns and exchanges

Return & Refund Policy

We want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, we offer a 7-day return or exchange period.

How to Return an Item

If you wish to return a product, you must do so within 7 days of receiving your order.
To initiate the return process, please contact our customer service at tiendainnovaesp@gmail.com, and we will provide you with the necessary instructions.

Return Conditions

  • Items must be returned in their original condition, unused, and in their original packaging.

  • Custom-made or personalized items cannot be returned unless they are defective.

  • The return shipping cost is the responsibility of the customer, except in cases of product defects or shipping errors.

Refunds

Once we receive and inspect the returned item, we will process your refund.
Refunds will be issued using the same payment method used for the original purchase.
Processing times may vary depending on your bank or payment provider.

If you have any questions regarding returns or exchanges, please do not hesitate to contact us.